Terms of Service

These Terms of Service ("Terms") govern your access to and use of CannaComply (the "Service"), provided by CannaComply ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Service description

CannaComply is a software-as-a-service compliance management platform for Canadian cannabis cultivators and processors licensed under the Cannabis Act (S.C. 2018, c. 16) and Cannabis Regulations (SOR/2018-144). The Service helps licensees track plants, batches, rooms, equipment, SOPs, inspections, and related recordkeeping obligations.

2. Eligibility

You may use the Service only if you are (a) at least 19 years of age, (b) legally able to enter into a binding contract, and (c) an employee, contractor, owner, or authorized representative of an entity that holds, or is in the process of applying for, a cannabis licence issued by Health Canada. You are responsible for ensuring you have authority to create an account on behalf of the licensed entity.

3. Accounts and security

• You must provide accurate account information and keep it up to date.
• You are responsible for maintaining the confidentiality of your password and for all activity under your account.
• Notify us immediately at security@cannacomply.ca if you suspect unauthorized access.
• We may suspend or terminate accounts engaged in abuse, fraud, or activity that threatens the security of the Service or other users.

4. Fees and billing

• The Service is offered in a free tier and paid tiers. Current pricing is published on our website.
• Paid plans are billed monthly in advance via Stripe. You authorize us to charge your payment method on a recurring basis until you cancel.
• Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial months, except where required by law.
• We may change pricing with at least 30 days' notice to existing paid subscribers. Continued use after the effective date constitutes acceptance of the new pricing.
• Pilot or promotional accounts may have different terms communicated in writing at the time of signup.

5. Your data and content

You retain all rights to the data and content you upload to the Service ("Customer Data"), including plant records, batch logs, SOPs, and compliance documents. You grant us a limited, non-exclusive, worldwide licence to store, process, display, and transmit Customer Data solely for the purpose of providing the Service to you. We do not use Customer Data to train AI models, market to third parties, or sell to data brokers.

You are responsible for the accuracy, legality, and completeness of Customer Data, and for maintaining your own backups of records you are legally required to retain.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of the Cannabis Act, Cannabis Regulations, or any applicable law
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or make the Service available to any third party outside your licensed facility
• Upload malware, attempt to probe for vulnerabilities, or interfere with other users' access
• Use the Service to impersonate another entity or misrepresent your affiliation with any licensee
• Submit fraudulent compliance data or use the Service to evade regulatory obligations

7. AI features and compliance disclaimer

The Service may offer AI-powered features (such as document scanning and compliance suggestions) provided through third-party APIs including Anthropic's Claude. AI-generated output is provided for convenience only and is not legal or regulatory advice. You are solely responsible for verifying the accuracy of all data entered into your compliance records. CannaComply does not guarantee that use of the Service will result in compliance with Health Canada regulations, nor does it substitute for legal counsel, a Quality Assurance Person, or a Responsible Person under the Cannabis Regulations.

8. Intellectual property

The Service, including its software, design, templates, and documentation, is owned by CannaComply and protected by Canadian and international intellectual property laws. Except for the limited rights expressly granted to you in these Terms, we reserve all rights.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DATA WILL BE FREE FROM LOSS OR CORRUPTION. YOUR SOLE REMEDY FOR DISSATISFACTION IS TO STOP USING THE SERVICE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CANNACOMPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED CANADIAN DOLLARS (CAD $100), WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify and hold harmless CannaComply, its officers, directors, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms, (b) your Customer Data, (c) your violation of any applicable law, or (d) any regulatory action taken against your facility.

12. Termination

You may cancel your account at any time through the account settings or by emailing support@cannacomply.ca. We may suspend or terminate your access, with or without notice, if you materially breach these Terms, if your account is inactive for an extended period, or if we discontinue the Service. Upon termination, your right to use the Service ends immediately; provisions relating to intellectual property, disclaimers, limitation of liability, and governing law survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising out of or in connection with these Terms shall be brought exclusively before the courts of British Columbia, and you consent to the personal jurisdiction of those courts.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notification at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms: legal@cannacomply.ca